Refund and cancellation Policy

Last updated:01/01/2026

Note: This policy applies to payments made in India through UPI, Net Banking, Cards, or other Indian payment methods via authorized payment gateways.
Support: support@ucn.co.in

1. Cancellations

You may request cancellation of a service order by emailing us at support@ucn.co.in. Cancellation eligibility depends on the service type and project stage.

* Before work begins: Cancellation is generally allowed.

* After work begins: Cancellation may be allowed, but charges may apply for work already completed.

* Time-bound/urgent services: Once initiated, cancellation may not be possible.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

Duplicate payment made by the customer

Payment completed but service not initiated within the agreed timeframe (excluding delays caused by missing inputs/approvals)

Service cannot be delivered due to reasons solely attributable to us

3. Non-Refundable Cases

Refunds will generally not be provided in the following cases:

Work has already been delivered (fully or partially), or milestones have been approved

Delays or inability to deliver caused by customer-side issues (e.g., lack of content, access, approvals)

Change of mind after project initiation

Third-party costs already incurred (domains, hosting, licenses, plugins, paid APIs, third-party subscriptions)

Custom development/services where effort has been expended and time is billable

4. Refund Amount Calculation

If a refund is approved after work has started, the refund (if any) will be calculated as:

Total amount paid

minus charges for completed work (time/material or milestone basis)

minus any non-recoverable third-party fees

minus payment gateway or transaction charges (if applicable/non-reversible)

5. Refund Processing Timeline

If approved, refunds are typically processed to the original payment method. Processing time depends on banking networks and payment providers, and may take 5–10 business days (sometimes longer, depending on the bank/payment gateway).

6. How to Request a Refund

To request a refund, email support@ucn.co.in with:

Invoice number / payment reference

Date of payment and amount

Reason for refund request

Supporting details (screenshots/transaction ID if available)

7. Chargebacks / Disputes

If you initiate a chargeback or payment dispute without contacting us first, it may delay resolution. We recommend contacting us to address issues quickly. We may provide documentation to payment processors to support legitimate transactions and delivered services.

8. Changes to This Policy

We may update this policy from time to time. Updates will be posted here with a revised “Last updated” date.

9. Contact

For cancellations or refund questions, contact us at support@ucn.co.in.